Report Everything. Leave Nothing To Chance

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Go from Incidents to Insight
​The comprehensive way to report, track, and trend incidents. ​

​Business, Healthcare, Government, Not for Profit, Education, Transportation, Finance 

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Since 2003 Incident Tracker has been a user friendly way for over 1,000 organizations to notify, track, solve and report any type of organizational incident. 

Businesses, education, government and healthcare use Incident Tracker to solve their problems. Incident Tracker is for employee relations, safety, SOX reporting, customer or citizen complaints, any incident even collections and quality incidents. Whether its employees, students, patients, citizens, customers or projects - Incident Tracker automates, notifies, manages, tracks and reports on it ALL!

While ideal for employee or safety incidents, Incident Tracker also manages customers, projects, citizens, and the resultant problems that arise. Consider how many different problems your organization encounters in any week. 

All accountable parties with access to a web-enabled device know the status of an incident and can work a problem from anywhere. Not just as an efficiency for the company and a time saver while at the office, but an employee benefit as it allows a real work life balance to those who have big jobs with big problems to manage, who prioritize their personal/family life. 
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See how much more productive you can be when you have the tool of Incident Tracker to keep you on top of both business and workplace problems. Sign up for free 30 day trial. ​

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• Manage efficiently from one-system, incidents for employees, students, patients, customers, members, visitors or other 3rd parties. 
• ​Investigate and manage incident reports from anywhere through any web-enabled device. 
• Evidence; forms, photos, attachments and witness statements attach to incident reports.  
• Key metrics for easy trend analysis provided by dashboards, reports and detailed searching.  
• Save time by automating labor-intensive workflows and notifications. 
• Self-populate information into the system, streamlining the process, improving communications. 
• Immediate notification to accountable parties of incidents. Stay in control and aware of priorities, status and changes.  
• Precise audit trails track case changes. 
• Improve reporting accuracy and communications. Never lose evidence or control of an incident.
• Reduce time, paperwork, inefficiencies, mistakes, and miscommunications.  
• Demonstrate commitment to problem solving to stakeholders and regulatory agencies. 
• HIPAA compliant for healthcare
• Clery report for higher education is automatically generated 
• Microsoft Active Directory integration
  

CLOUD SOLUTION

• No setup fees or hidden costs. Secure, Online
• No servers to setup. Nothing to install. Automatic updates.
• Your application is ready within one day
• One Yearly Fee. Unlimited Usage.​GET A QUOTE

ON-PREMISE SOLUTION

• Buy to own or subscription options.
• Application runs on the clients environment.
• Security and maintenance is handled by the customer.

90% of Fortune 500 businesses run on the Microsoft Cloud 
More certifications than any other cloud provider

Automate, Notify, Prioritize and Assign

• ​Manage users, locations, categories and security levels 
• Use categories and subcategories to define types of incidents
• Define categories by locations 
• Prioritize incidents 
• Notification alerts by category, location, and/or priority
• ​Keep non user management up to date. ​ 

​Digitize and/or Design Forms

Use your own forms, design forms, or digitize your old paper forms. 
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​The form designer makes designing forms easy.

Case reports can be submitted entirely online or as a combination of paper/online/other attachments. 

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Solve, Monitor and Audit

• Report, Review, Add Witnesses Attachments and Evidence all in one place
• In depth search and sort 
• Alerts for case status updates and incident reports
• Email and communicate from within the case
• Stale case alerts  ​
• Precise audit trails

Report, Trends and Hotspots

Its Not Just The Data That Goes In That's Important. What You Can Pull Out Is Important Too.

• Heatmaps - Upload any image to use the heatmap tool in reporting.
• Search - by any combination of fields, including custom form fields.
• Hotspots - Combine search options to analyze statistics.
• Trend results over a selected period of time.
• ​Export data to Excel to blend with other business data for metrics and analytical purposes.

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Sign up for a free 30 day trial. ​

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